At FandomSky.com we strive to offer 100% satisfaction to all our valued customers. We offer a refund or exchange for defective items, missing items, or items significantly different from our description.We offer a fair and responsible return/exchange policy.
1, Wrong size, defective, missing items, or items significantly different from our store description.
Customer should contact us within 7 days of delivery of items and email us photos to support claims for replacement or refund. For items that we ship a wrong size, we will ship a new one for free,but customer need ship the item back to us( at customer expense ) – if it is determined that we made the error.
However, FandomSky.com is NOT responsible for sizing or color errors if the customer has chose wrong size or color. In this situation, the customer has the option to keep the original item and receive a new item at 20% off the list price, or ship the item back to us for revision ( at customer expense ); you will then be charged for revision cost only.
If you are not 100% satisfied with the items for any other reason, you may request a refund. Please note that only the list price for returned items will be refunded. Shipping costs are non-refundable.
The customer is responsible for returning items in their original condition within 2 weeks of delivery. Returns must be made through registered mail at the customer’s expense. Please provide an online delivery tracking number.
The following items Are Excluded from Return or Exchange Policy:
Items that have been used or washed
Items that smell of cigarette smoke or perfume
Items with stains
2. Order Cancellation/Change Order
Please check your order carefully before submitting. In the event that a mistake has been made on order that has already been processed, please email us within 48 hours after submitting, the order Cancellations or changes to the order will not be accepted after this time.
For that ready-to-ship items, we usually ship the same day of your purchase. We will make every effort to locate the package and make any necessary changes before it ships. If the order has already shipped,FandomSky.com will not be responsible for any additional cost to correct the order.
3. Incorrect Delivery Address
FandomSky.com ships all orders to the address provided by the customer. Customers are responsible for submitting all required address information. In the event that shipping information was incorrect or incomplete during the checkout process, FandomSky.com will not be responsible for any additional charges to reship or retrieve a package.